Ron Evans
2 min read
I will pay more for a better purchase experience
What is more important to you: a cheaper price, or a better purchase experience? It’s time to reorder the flea and tick medication I buy...
Ron Evans
2 min read
Why You Should Let Staff Members Communicate Directly With Your Customers
Your organization is filled with fascinating, passionate people who want to share their love for your brand. Their loyalty is infectious....
Ron Evans
3 min read
Complacency in customer experience
What’s the customer experience of buying your service or product like? Today, I stopped by the market to pick up some things, and decided...
Ron Evans
2 min read
Customer satisfaction is not good enough
About half of my Amazon orders result in an email from seller asking to confirm delivery, and requesting that I write an Amazon review....
Ron Evans
2 min read
A catalyst for conversation
While traveling in Philadelphia I found a little Café to have lunch. In the dining area there were two other people sitting separately a...
Ron Evans
2 min read
Organizational and personal development is all relative
I launched a new website from a coffeeshop last night. The site is for a painter I know, who did an above-and-beyond painting job on my...
Ron Evans
1 min read
Adapting for your passion
My Australian Shepherd, Bubbles, is a frisbee fanatic. Besides eating and cuddling, good living IS frisbee. Recently, she injured one of...
Ron Evans
4 min read
Thoughts on the Psychology of Loyalty
Have you ever wondered what drives your loyalty to a particular cultural organisation? Is it the quality of the art it creates? How the...
Ron Evans
2 min read
3 things that will stop you from prioritizing experimentation
If you know me, you know I love experimentation. But have you ever gotten stuck trying to find the time? We all face this every day — we...
Ron Evans
2 min read
Easy project reporting
As you plan for an experiment, decide in advance if you want to release the results to the public. If you do, there are easy steps you...